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| installation:troubleshooting [2026/04/13 08:51] – Ildikó Mócsy | installation:troubleshooting [2026/04/13 11:47] (current) – Ildikó Mócsy | ||
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| - | ===== Troubleshooting ===== | + | {{ : |
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| ==== Troubleshooting and FAQ ==== | ==== Troubleshooting and FAQ ==== | ||
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| | Please do not hesitate to **contact our support** team directly if you encounter any difficulties. We will also be happy to help you with a video meeting or on-site troubleshooting. | {{: | | Please do not hesitate to **contact our support** team directly if you encounter any difficulties. We will also be happy to help you with a video meeting or on-site troubleshooting. | {{: | ||
| - | | {{: | + | | {{: |
| - | **Q:** //My uplink in the license provider dialog never shows a green check mark, even after | + | \\ |
| - | refreshing the list several times. Is my license invalid?// | + | |
| - | **A:** *The green check mark only indicates whether there is a connection to the license server, not whether the user has a valid license. | + | >**Q:** **//My uplink in the license provider dialog never shows a green check mark, even after |
| + | refreshing the list several times. Is my license invalid?// | ||
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| + | **A:** | ||
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| *Make sure that your computer is online and that port 2310 is open for outgoing TCP connections. If necessary, talk to your system administrator about setting up a corresponding firewall rule. | *Make sure that your computer is online and that port 2310 is open for outgoing TCP connections. If necessary, talk to your system administrator about setting up a corresponding firewall rule. | ||
| - | **Q:** //Both the thermal and diffusive modulus computations are never completed regardless of the configuration. What am I doing wrong?// | + | \\ |
| + | |||
| + | >**Q:** **//Both the thermal and diffusive modulus computations are never completed regardless of the configuration. What am I doing wrong?//** | ||
| **A:** | **A:** | ||
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| *As a last resort, you can open the modulus computation options and set the **UseGPU** switch to **False**. This causes the numerical algorithms to be executed on the CPU, which takes considerably longer in most cases. | *As a last resort, you can open the modulus computation options and set the **UseGPU** switch to **False**. This causes the numerical algorithms to be executed on the CPU, which takes considerably longer in most cases. | ||
| - | **Q:** //The software seems to run slowly or performs poorly. Animations stutter and pressed buttons appear to be unresponsive. Can this be improved by a setting?// | + | \\ |
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| + | >**Q:** **//The software seems to run slowly or performs poorly. Animations stutter and pressed buttons appear to be unresponsive. Can this be improved by a setting?//** | ||
| **A:** | **A:** | ||
installation/troubleshooting.1776070307.txt.gz · Last modified: by Ildikó Mócsy